Services

Click here to view our Customer Service Charter.

Some non-essential stores are offering a click-and-collect service. These are: :

• Argos: Mon-Sat 9am-7pm, Sun 10:30am-4:30pm
• Next: Mon-Sat 9am-6:00pm, Sun 10:30am-4:30pm
• The Body Shop: Mon-Wed 09:00 - 6:30pm, Thur-Sat 09:00 - 6pm, Sun 10:30 - 4:30pm
• The Entertainer: Mon-Sat 09:00am - 5:30pm
• Vodafone: Mon-Sat 9am-5:30pm , Sun 10:30am-4:30pm

St Stephen's employs a 24hr security team. All our Customer Service Officers are SIA (Security Industry Authority) licensed. For your safety and security, CCTV cameras operate in St Stephen's and surrounding land. If you need any assistance, please approach a member of the security team who are positioned throughout the centre.

If you misplace something while you're visiting us, please contact Lost Property on 01482 313960.

St Stephen's has gone wireless and now offers free BT wifi to all of its customers.

St Stephen's uses Child Safe Zones to reassure parents and get help fast.

Look out for window stickers carrying our helpline number. If you lose a child or need to report an incident, call the helpline or talk directly to our Customer Service Officer's patrolling the centre.

Complimentary wristbands can also be collected from the Centre Management Suite; simply write your mobile number on the wristband and place it on your child. If your child is then lost in the centre at any point, our officers can contact you right away.

A car valet service is available from the Car Wash Company in the designated area of the car park. For more information, please call 0844 3352001.