FAQs

What time does St Stephen's open? What time does St Stephen's close? What are St Stephen's opening times?

St Stephen's is open from 9am - 7pm on Monday, Tuesday and Wednesday. The centre is open until late on Thursdays, opening at 9am and closing at 8pm.

St Stephen's is open from 9am - 7pm on Monday, Tuesday and Wednesday. The centre is open until late on Thursdays, opening at 9am and closing at 8pm. On Friday opening hours are 9am - 7pm, Saturday 9am - 6pm and on Sunday they are 10.30am - 4.30 pm. Please note that opening times for some retailers may vary. To check individual store opening times, please take a look at our Shops page.

What are the Christmas Opening hours for 2018?

Shop later on Thursdays until 20th December. We're open from 9am to 9pm.

From Monday 17th December until Wednesday 19th December we're open from 9am to 8pm. On Friday  21st we'll also trade from 9am to 8pm.

Shop later on Thursdays until 20th December. We're open from 9am to 9pm.

From Monday 17th December until Wednesday 19th December we're open from 9am to 8pm. On Friday  21st we'll also trade from 9am to 8pm.

On Saturday 22nd December shop with us between 9am and 7pm.

On Sunday 23rd December we'll be open from 10.30am to 4.30pm.

If you're looking to shop with us on Christmas Eve, we'll be open from 9am to 5pm.

We're closed on Christmas Day and reopen on Boxing Day from 8am to 5pm.

On Thursday 27th December we're open from 9am to 8pm, on Friday 28th December it's 9am - 7pm while on Saturday 29th December we're open from 9am to 6pm.

On Sunday 30th December we're open from 110.30am to 4.30pm.

If you're looking to shop with us on New Year's Eve, we'll be open from 9am to 5pm.

On Tuesday 1st January you can shop with us between 10am and 4pm.

Please note that individual store and restaurant times may vary. Please check with individual retailers. 

 

Does St Stephen's have disabled parking? Where are the disabled parking spaces at St Stephen's?

The car park is open 24 hours a day, 365 days a year. There are 14 parent and child parking spaces, and 22 reserved for disabled customers.

The tariffs are as follows:
Up to 3 hours = £2.00
3 to 4 hours   = £3.00

The car park is open 24 hours a day, 365 days a year. There are 14 parent and child parking spaces, and 22 reserved for disabled customers.

The tariffs are as follows:
Up to 3 hours = £2.00
3 to 4 hours   = £3.00
4 to 6 hours   = £6.00
6 to 8 hours   = £8.00
8 to 10 hours = £10.00
Over 10 hours: £20.00

Parking after 5.30pm is only £1.00 and Sunday parking is £2.00 for the day.

FREE parking after 5:30pm if you dine with us or visit the cinema. To take advantage of either the special evening tariff or the free leisure offer you MUST enter the car park after 5:30pmand leave before midnight.

Does St Stephen's hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at St Stephen's?

At St Stephen's you can have free use of a wheelchair for the duration of your visit to the shopping centre.

At St Stephen's you can have free use of a wheelchair for the duration of your visit to the shopping centre.

There are two wheelchairs available for use within the Centre. Simply visit the Centre Manager's suite for more information, or speak to a customer services officer upon your arrival at St Stephen's.

We also offer two 'Changing Places' toilets, the only ones in the city, which have specialist facilities for severely disabled people and extra room for up to two carers. One is positioned on the toilet corridor accessible from the main mall and the other is on the lower ground floor near Tesco's car park.

What restaurants are available at St Stephen's? What food & drink facilities are there?

Choose from Zizzi, Prezzo, Kerbedge, Krispy Kreme Nandos, Starbucks, Bagel Nash, Café Nero, Greggs, El Taco Loco, Subway, Burger King, Real China and Wok & Go.

Choose from Zizzi, Prezzo, Kerbedge, Krispy Kreme Nandos, Starbucks, Bagel Nash, Café Nero, Greggs, El Taco Loco, Subway, Burger King, Real China and Wok & Go.

Where are the toilets in St Stephen's?

The public toilets are located on the Lower Mall and Restaurant Level. We also have a special care room which has specialist equipment for disabled people.

 

The public toilets are located on the Lower Mall and Restaurant Level. We also have a special care room which has specialist equipment for disabled people.

 

What baby facilities are there at St Stephen's? Does St Stephen's have any baby changing facilities? Is there a parent and baby room?

There are clearly signposted Baby Changing facilities on the ground floor and first floor. Changing facilities can also be found in the women's toilets.

There are clearly signposted Baby Changing facilities on the ground floor and first floor. Changing facilities can also be found in the women's toilets. St Stephen's promotes a breastfeeding-friendly policy and many of the stores have family friendly facilities.
 

Does St Stephen's have any banks? Are there cash machines in St Stephen's? Where are the cash machines in St Stephen's?

There are several cash machines located in the centre for your convenience. These can be found on the lower and ground floors.

There are several cash machines located in the centre for your convenience. These can be found on the lower and ground floors.

What should I do if I think I've lost something on site?

If you think you may have lost something while visiting the centre please contact Lost Property on 01482 313960, where a member of our staff will be more than happy to help you. 

If you think you may have lost something while visiting the centre please contact Lost Property on 01482 313960, where a member of our staff will be more than happy to help you. 

Are there any jobs/vacancies in St Stephen's? Where can I find careers information for St Stephen's?

You can check out the latest job vacancies at St Stephen's on the Jobs section of our website. You can also contact the shops directly.

You can check out the latest job vacancies at St Stephen's on the Jobs section of our website. You can also contact the shops directly. Contact details for retailers are provided on the Shops page.

 

 

Are dogs allowed in St Stephen's?

Assistance dogs are welcome at St Stephen's. Unfortunately all other animals are not permitted in the centre.

Assistance dogs are welcome at St Stephen's. Unfortunately all other animals are not permitted in the centre.

Does St Stephen's have Wifi? Is Wifi free at St Stephen's?

Yes. We have free BT wifi available throughout the centre for our customers.

Yes. We have free BT wifi available throughout the centre for our customers.

What shops / brands / stores are at St Stephen's?

Check out our full range of stores here.  

Check out our full range of stores here.  

What time does the car parks open? What time does the car parks close?

St Stephen's car park is open 24 hours. 

St Stephen's car park is open 24 hours. 

Does St Stephen's have any first aid facilities? Where are the first aid facilities at St Stephen's?

Yes. All facilities are accessible on request. Trained first aid staff always available. 

Yes. All facilities are accessible on request. Trained first aid staff always available. 

Does St Stephen's have any gift cards? Where can I get gift cards at St Stephen's?

St Stephen's doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

St Stephen's doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

Does St Stephen's have secure motorbike / motorcycle parking? Where is the motorbike parking in St Stephen's?

Yes. We have 16 bays located on Ferensway, as well as 27 individual bays and an 18 bay Cyclepod on Park Street.

Yes. We have 16 bays located on Ferensway, as well as 27 individual bays and an 18 bay Cyclepod on Park Street.

Are there any phone or iPad charging facilities?

Phone charging facilities can be found on our first floor in the public seating area.

Phone charging facilities can be found on our first floor in the public seating area.

Does St Stephen's have click and collect?

You can now click and collect at over 20 of our shops, meaning you can pop online, pick your item, and collect it right here at St Stephen’s - with no waiting

You can now click and collect at over 20 of our shops, meaning you can pop online, pick your item, and collect it right here at St Stephen’s - with no waiting in for deliveries!

Does St Stephen's have any electric car charging points?

Car charge points are available on the 1st floor of our multi-storey car park. There are four separate charging bays. 

Car charge points are available on the 1st floor of our multi-storey car park. There are four separate charging bays. 

Two are served by quick-charge 32amp charging points the other two have a 3 pin 13 amp socket and a blue 16 amp commando sockets.

Are there any photo booths available at St Stephen's?

Photo booth available near ground floor toilets.

Photo booth available near ground floor toilets.

What type of restaurants are there in St Stephen's? What time do the restaurants close?

We offer a wide range of restaurants including Italian, Portuguese, Chinese, Mexican, American and Fast food. Please see the Food and Drinks section of our website for further information.

We offer a wide range of restaurants including Italian, Portuguese, Chinese, Mexican, American and Fast food. Please see the Food and Drinks section of our website for further information.

Are there disabled toilets in St Stephen's? Where are the disabled toilets in St Stephen's?

We  offer two 'Changing Places' toilets, the only ones in the city, which have specialist facilities for severely disabled people and extra room for up to two carers.

We  offer two 'Changing Places' toilets, the only ones in the city, which have specialist facilities for severely disabled people and extra room for up to two carers.

One is positioned on the toilet corridor accessible from the main mall and the other is on the lower ground floor near Tesco's car park.

Does St Stephen's have family / children parking bays? Where are the family / children parking spaces at St Stephen's?

There are over 800 parking spaces including bays for disabled drivers and parents with children on each floor of the car park.

There are over 800 parking spaces including bays for disabled drivers and parents with children on each floor of the car park.

Are there child friendly / safe areas in St Stephen's? Is there a creche at St Stephen's?

St Stephen's are proud to take part in the Safe Places scheme. This helps to keep vulnerable people safe while they're out and about in Hull. 

St Stephen's are proud to take part in the Safe Places scheme. This helps to keep vulnerable people safe while they're out and about in Hull. 

How to I get to St Stephen's by car? Get me directions for St Stephen's by car.

St Stephen's is easily accessible by car, at the heart of Hull city centre. The following directions will help you find your way to the centre: From the West: On the A63 follow signs for Hull City Centre.

St Stephen's is easily accessible by car, at the heart of Hull city centre. The following directions will help you find your way to the centre: From the West: On the A63 follow signs for Hull City Centre. At Myton Gate roundabout take the A1079 onto Ferensway. Pass St Stephen's Hull on the left. Turn onto Portland Place. The car park is straight ahead. From the North: Take the A1079 to Hull City Centre then onto Ferensway. Turn onto Portland Place. The car park is straight ahead. From the East: Take A165 to Hull. Continue onto Freetown Way. At the traffic lights turn left onto Ferensway. Turn onto Portland Place. The car park is straight ahead.

Can I hire a pushchair or buggy at St Stephen's?

No.

No.

Can I get a train to St Stephen's?

Arrive in style with the state-of-the-art fully integrated transport interchange situated just a few steps from St Stephen's.

Arrive in style with the state-of-the-art fully integrated transport interchange situated just a few steps from St Stephen's.

Are there places to warm a baby bottle at St Stephen's? Is there anywhere to warm a baby's bottle? Does St Stephen's have bottle warming facilities?

Many of the stores have family friendly facilities.

Many of the stores have family friendly facilities.

Are there any lockers available at St Stephen's?

No.

No.

What women's / men's /fashion shops are at St Stephen's?

You'll find loads of choices for women's and men's fashion at St Stephen's including: Flannels, Topshop, Topman, H&M, NEXT, Foot Asylum, JD Sport, TkMaxx, New Look, Lipsy, Select, Boux Avenue, Schuh and Clarks.

You'll find loads of choices for women's and men's fashion at St Stephen's including: Flannels, Topshop, Topman, H&M, NEXT, Foot Asylum, JD Sport, TkMaxx, New Look, Lipsy, Select, Boux Avenue, Schuh and Clarks.

Are there spaces for large vehicles / vans / motorhomes /coaches to park at St Stephen's?

There is a vehicle height restriction. Please check with centre management for the parking of large vehicles / vans / motorhomes /coaches.

There is a vehicle height restriction. Please check with centre management for the parking of large vehicles / vans / motorhomes /coaches.

Is there a quiet room in St Stephen's? Where are the quiet room facilities?

No.

No.

Is there a store / mall guide or map online? Can I download a store guide online?

Yes, you'll find both an online and downloadable map on our website.

Yes, you'll find both an online and downloadable map on our website.

Does St Stephen's have secure bike / bicycle parking? Where is the bicycle parking in St Stephen's?

Yes. We have 16 bays located on Ferensway, as well as 27 individual bays and an 18 bay Cyclepod on Park Street.

Yes. We have 16 bays located on Ferensway, as well as 27 individual bays and an 18 bay Cyclepod on Park Street.

Are there any police or security at St Stephen's?

St Stephen's employs a 24hr security team. All our Customer Service Officers are SIA (Security Industry Authority) licensed. For your safety and security, CCTV cameras operate in St Stephen's and surrounding land.

St Stephen's employs a 24hr security team. All our Customer Service Officers are SIA (Security Industry Authority) licensed. For your safety and security, CCTV cameras operate in St Stephen's and surrounding land. If you need any assistance, please approach a member of the security team who are positioned throughout the centre.

What's on at St Stephen's? What events are on at St Stephen's? Is there any entertainment at St Stephen's?

Events can be found on our social media pages and website under the what's on section.

Events can be found on our social media pages and website under the what's on section.

Is there a car wash at St Stephen's?

A car valet service is available from the Car Wash Company in the designated area of the car park. 

A car valet service is available from the Car Wash Company in the designated area of the car park. 

Is there a business lounge at St Stephen's? Can I hire a meeting room at St Stephen's?

Meeting rooms can be hired at Rock Up and Gravity. 

Meeting rooms can be hired at Rock Up and Gravity. 

Does St Stephen's have a visitors code or code of conduct?

Our aim is to provide a safe, friendly, family-focused environment. St Stephen's will not permit antisocial behaviour or any actions that may be perceived as intimidating. 

Our aim is to provide a safe, friendly, family-focused environment. St Stephen's will not permit antisocial behaviour or any actions that may be perceived as intimidating. 
To ensure a relaxing visit to St Stephen's, we do not allow leafleting, canvassing, or the conducting of any surveys without prior consent.

 

Do St Stephen's provide staff car parking facilities?

Yes.

Yes.

Are there any post boxes in St Stephen's?

The nearest post box is located in Tesco.

The nearest post box is located in Tesco.

What fast food restaurants are there at St Stephen's?

We have Nando's, Bagel Nash, Greggs, El Taco Loco, Subway, Burger King, Real China and Wok & Go.

We have Nando's, Bagel Nash, Greggs, El Taco Loco, Subway, Burger King, Real China and Wok & Go.

What entertainment is there at St Stephen's? Is there a cinema at St Stephen's? What are the cinema times?

Reel Cinema at St Stephen's Shopping Centre offers a fantastic cinematic experience with exceptional customer service.

Cinema times can be found online here

Reel Cinema at St Stephen's Shopping Centre offers a fantastic cinematic experience with exceptional customer service.

Cinema times can be found online here

Is car parking free at St Stephen's? How much is car parking at St Stephen's?

The car park is open 24 hours a day, 365 days a year. There are 14 parent and child parking spaces, and 22 reserved for disabled customers.

The tariffs are as follows:
Up to 3 hours = £2.00
3 to 4 hours   = £3.00

The car park is open 24 hours a day, 365 days a year. There are 14 parent and child parking spaces, and 22 reserved for disabled customers.

The tariffs are as follows:
Up to 3 hours = £2.00
3 to 4 hours   = £3.00
4 to 6 hours   = £6.00
6 to 8 hours   = £8.00
8 to 10 hours = £10.00
Over 10 hours: £20.00

Parking after 5.30pm is only £1.00 and Sunday parking is £2.00 for the day.

FREE parking after 5:30pm if you dine with us or visit the cinema. To take advantage of either the special evening tariff or the free leisure offer you MUST enter the car park after 5:30pmand leave before midnight.

What family / children's facilities are there at St Stephen's? Are there children's play areas?

A soft play area is located at Rock Up - upper leisure terrace. It includes slides, swings, ball pools, obstacles and a baby section for under 2's. There’s no need to book.

A soft play area is located at Rock Up - upper leisure terrace. It includes slides, swings, ball pools, obstacles and a baby section for under 2's. There’s no need to book.

Is there anywhere where I can feed my baby? Are there any baby nursing facilities

 St Stephen's promotes a breastfeeding-friendly policy and many of the stores have family friendly facilities.

 St Stephen's promotes a breastfeeding-friendly policy and many of the stores have family friendly facilities.

Can I get to St Stephen's by Public Transport? What bus routes go to St Stephen's? How do I get to St Stephen's?

It couldn't be simpler to get to St Stephen's. WIth the new transport interchange located just a few steps away - the centre is easily accessed by both train and bus.

It couldn't be simpler to get to St Stephen's. WIth the new transport interchange located just a few steps away - the centre is easily accessed by both train and bus. St Stephen's is only 15 minutes from Hull city centre and is also easily accessible by car. For further information please visit the Getting Here section of our website.

Are there disabled changing facilities at St Stephen's?

St Stephen's  offers two 'Changing Places' toilets, which have specialist facilities for severely disabled people and extra room for up to two carers.

St Stephen's  offers two 'Changing Places' toilets, which have specialist facilities for severely disabled people and extra room for up to two carers.

One is positioned on the toilet corridor, accessible from the main mall, and the other is on the lower ground floor near Tesco's car park.

Where can I find the managements office at St Stephen's? Is there a lost property office? Is there a help desk or customer service point?

Management can be found on the lower ground floor. If you misplace something while you're visiting us, please contact Lost Property on 01482 313960.

Management can be found on the lower ground floor. If you misplace something while you're visiting us, please contact Lost Property on 01482 313960.

Is there a bike route to get to St Stephen's?

St Stephen's is easily accessible by bike, at the heart of Hull city centre. 

St Stephen's is easily accessible by bike, at the heart of Hull city centre. 

General opening times

Monday
09:00
-
19:00
Tuesday
09:00
-
19:00
Wednesday
09:00
-
19:00
Thursday
09:00
-
20:00
Friday
09:00
-
19:00
Saturday
09:00
-
18:00
Sunday
10:30
-
16:30

Store opening times may vary. Restaurants and cinema/leisure will be open later - please check retailer websites for further details. ​

Additional opening times

Store opening times at St Stephen's Hull may vary. Hull Restaurants and cinema/leisure will be open later - Check the shops in Hull page for more information.

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

110 Ferensway
Kingston-Upon-Hull
East Riding of Yorkshire
HU2 8LN
01482 313960
  • Car

    St Stephen's is easily accessible by car, at the heart of Hull city centre. 

    The following directions will help you find your way to the centre:


    From the West: On the A63 follow signs for Hull City Centre. At Myton Gate roundabout take the A1079 onto Ferensway. Pass St Stephen's Hull on the left. Turn onto Portland Place. The car park is straight ahead.


    From the North: Take the A1079 to Hull City Centre then onto Ferensway. Turn onto Portland Place. The car park is straight ahead.


    From the East: Take A165 to Hull. Continue onto Freetown Way. At the traffic lights turn left onto Ferensway. Turn onto Portland Place. The car park is straight ahead.

  • Train

    Arrive in style with the state-of-the-art fully integrated transport interchange situated just a few steps from St Stephen's.

    For further information on train services to and from Hull, please visit the Hull Trains website. Northern Rail also offer a number of services. Click here for more information. 

  • Bus

    You can also access buses, coaches and taxis from the transport interchange. A regular park and ride service runs from Priory Park, Hessle.

     For information on bus timetables call the Travel Line on 01482 592929.

Facilities

There are clearly signposted Baby Changing facilities on the ground and first floor. Changing facilities can also be found in the women's toilets. 

St Stephen's car park is open 24 hours.

There are over 800 parking spaces including bays for disabled drivers and parents with children on each floor of the car park. 

Tariffs:
Up to 3 hours: £2.00
3 - 4 hours: £3.00
4 - 6 hours: £6.00
6 - 8 hours: £8.00
8 - 10 hours: £10.00
10 - 24 hours: £20.00

Entry to the car park after 17:30 has a charge of £1.00 (up to midnight), while Sunday parking is £2 for the day. There is a 15 minute grace period once your ticket has been paid, to allow time to get back to your car. 

FREE parking after 17:30 if you dine with us or visit the cinema. To take advantage of the evening tariff or the free leisure offer you MUST enter the car park after 17:30 and leave before midnight.

We're proud that our car park has been issued the Park Mark, an award given to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

 

Cash machines are located on the lower and ground floors of the centre.
 

Car charge points are available on the 1st floor of our multi-storey car park.

There are four separate charging bays.  Two are served by quick-charge 32amp charging points the other two have a 3 pin 13 amp socket and a blue 16 amp commando sockets.

These are available 24 hours and are free of charge to use.  Parking charges do still apply though.

 

A soft play area is located at Rock Up - upper leisure terrace. It includes slides, swings, ball pools, obstacles and a baby section for under 2's. There’s no need to book.

If you hate carrying around a wet umbrella then our Brolly Wrap service will save you the bother. Find this service at both entrances to the centre.

Services

A car valet service is available from the Car Wash Company in the designated area of the car park. For more information, please call 0844 3352001.

St Stephen's uses Child Safe Zones to reassure parents and get help fast.

Look out for window stickers carrying our helpline number. If you lose a child or need to report an incident, call the helpline or talk directly to our Customer Service Officer's patrolling the centre.

Complimentary wristbands can also be collected from the Centre Management Suite; simply write your mobile number on the wristband and place it on your child. If your child is then lost in the centre at any point, our officers can contact you right away.

A Click and Collect service is available for the following retailers - Argos Extra, Boux Avenue, Carphone Warehouse, Clarks, New Look, Next, Schuh, Superdrug, Superdry, Tesco Extra, The Entertainer, Topman and Vodafone. Please refer to their individual websites for further details.

Click here to view our Customer Service Charter.

St Stephen's has gone wireless and now offers free BT wifi to all of its customers.

If you misplace something while you're visiting us, please contact Lost Property on 01482 313960.

St Stephen's employs a 24hr security team. All our Customer Service Officers are SIA (Security Industry Authority) licensed. For your safety and security, CCTV cameras operate in St Stephen's and surrounding land. If you need any assistance, please approach a member of the security team who are positioned throughout the centre.

Accessibility

St Stephen's are proud to take part in the Safe Places scheme. This helps to keep vulnerable people safe while they're out and about in Hull. 

The scheme is largely for people who:

  • have learning disabilities or difficulties
  • have dementia
  • need support or require assistance whilst in public 

At St Stephen's you can have free use of a wheelchair for the duration of your visit to the shopping centre.

St Stephen's also offers two 'Changing Places' toilets, which have specialist facilities for severely disabled people and extra room for up to two carers. One is positioned on the toilet corridor, accessible from the main mall, and the other is on the lower ground floor near Tesco's car park.

Download centre map