There are clearly signposted Baby Changing facilities on the ground and first floor. Changing facilities can also be found in the women's toilets.
St Stephen's car park is open 24 hours.
There are over 800 parking spaces including bays for disabled drivers and parents with children on each floor of the car park.
Up to 3 hours: £2.00
3 - 4 hours: £3.00
4 - 6 hours: £6.00
6 - 8 hours: £8.00
8 - 10 hours: £10.00
10 - 24 hours: £20.00
Entry to the car park after 17:30 has a charge of £1.00 (up to midnight), while Sunday parking is £2 for the day. There is a 15 minute grace period once your ticket has been paid, to allow time to get back to your car.
FREE parking after 17:30 if you dine with us or visit the cinema. To take advantage of the evening tariff or the free leisure offer you MUST enter the car park after 17:30 and leave before midnight.
We're proud that our car park has been issued the Park Mark, an award given to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.
Cash machines are located on the lower and ground floors of the centre.
Car charge points are available on the 1st floor of our multi-storey car park.
There are four separate charging bays. Two are served by quick-charge 32amp charging points the other two have a 3 pin 13 amp socket and a blue 16 amp commando sockets.
These are available 24 hours and are free of charge to use. Parking charges do still apply though.
A soft play area is located at Rock Up - upper leisure terrace. It includes slides, swings, ball pools, obstacles and a baby section for under 2's. There’s no need to book.
If you hate carrying around a wet umbrella then our Brolly Wrap service will save you the bother. Find this service at both entrances to the centre.
A car valet service is available from the Car Wash Company in the designated area of the car park. For more information, please call 0844 3352001.
St Stephen's uses Child Safe Zones to reassure parents and get help fast.
Look out for window stickers carrying our helpline number. If you lose a child or need to report an incident, call the helpline or talk directly to our Customer Service Officer's patrolling the centre.
Complimentary wristbands can also be collected from the Centre Management Suite; simply write your mobile number on the wristband and place it on your child. If your child is then lost in the centre at any point, our officers can contact you right away.
A Click and Collect service is available for the following retailers - Argos Extra, Boux Avenue, Carphone Warehouse, Clarks, New Look, Next, Schuh, Superdrug, Superdry, Tesco Extra, The Entertainer, Topman and Vodafone. Please refer to their individual websites for further details.
St Stephen's has gone wireless and now offers free BT wifi to all of its customers.
If you misplace something while you're visiting us, please contact Lost Property on 01482 313960.
St Stephen's employs a 24hr security team. All our Customer Service Officers are SIA (Security Industry Authority) licensed. For your safety and security, CCTV cameras operate in St Stephen's and surrounding land. If you need any assistance, please approach a member of the security team who are positioned throughout the centre.
St Stephen's are proud to take part in the Safe Places scheme. This helps to keep vulnerable people safe while they're out and about in Hull.
The scheme is largely for people who:
- have learning disabilities or difficulties
- have dementia
- need support or require assistance whilst in public
At St Stephen's you can have free use of a wheelchair for the duration of your visit to the shopping centre.
St Stephen's also offers two 'Changing Places' toilets, which have specialist facilities for severely disabled people and extra room for up to two carers. One is positioned on the toilet corridor, accessible from the main mall, and the other is on the lower ground floor near Tesco's car park.