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Privacy Policy

Privacy Policy

This Privacy Policy indicates St Stephen's procedures regarding the collection and use of your personal information. If you have any requests or queries concerning your personal information then please contact us on 0207 292 8181 .
This Privacy Policy will inform you of the following:

  • What personally identifiable information is collected from you on the website
  • What company is collecting this information
  • How this information will be used
  • What communication you can expect from us
  • With whom the information may be shared
  • The security procedures in place to protect the information collected
  • What choices are available to you regarding collection, use and distribution of the information

1. What personal information do we collect?

We will collect the following information about you when you complete our registration form:

your name
your email address
your address
your telephone number
your acceptance of our Terms & Conditions

Our system may also automatically record the following information on your visit to our website:

  • Your browser type (e.g. Netscape Navigator, Internet Explorer)
  • Your operating system (e.g. Microsoft Windows, Macintosh)
  • Your IP address (a unique identifier for each connection to the internet)
  • Your domain name (e.g. freenet.co.uk, demon.co.uk)
  • This information is automatically collected and does not require your input – the information is used to improve our facilities and to provide you with an optimum website.

2. What company is collecting this information?

St Stephen's collects and uses your personal information. St Stephen's is a trading name for St Stephen's Shopping Centre, which is a registered company established in England and Wales under the company register number 3918066. The registered office for St Stephen's is 14 Floral Street, LONDON WC2E 9DH, United Kingdom We have notified the Office of the Information Commissioner of our data processing activities and our registered number is Z9642308.

3. How this information will be used?

We respect your privacy and will only use your information:

to assist with completion of any order you make with a retailer linked to our site
to log various usage and statistical information about your use of our facilities to administer the website and gather broad demographic information about users of the site
to send you newsletters for marketing purposes – providing you with details of special offers, promotions, new products and services
to advise you of changes to our website to improve our website, and to customise our website for you based on your demographics.
Our site provides an opt-in and opt-out facility so that you only receive information if you choose to. At any time you can access your account and change your marketing status indicating whether you want to opt-in or opt-out of receiving marketing information. If you choose opt-in status, whenever we send you information, we will always give you the opportunity to request your details to be removed from our marketing list.

4. What communications can you expect from us?

We may need to contact you by email, telephone or letter for the following purposes:

to keep you informed of the latest news and events / special offers at St Stephen's Shopping Centre.

5. Who will we share your information with?

We may disclose your Information to:

our merchant account provider
our regulators, lawyers and auditors
persons where required by law under a court order or subpoena
third party service providers or agents acting on our behalf
retailers (where retailers are linked to this website) for the following purposes:
to allow the retailer to complete any order for any products that you place with that retailer
to allow the retailer to process your credit card or debit card details where that retailer uses its own credit card payment system
to provide the retailer with marketing information so that they may promote that retailer's website
to provide the retailer with statistical information as to the use of our website and websites of other retailers
These transferees (except retailers) act as intermediaries only and do not retain your information. Only retailers may retain your information. The use by retailers of your information is not governed by our Terms and Conditions. If you would like more details on the companies that we disclose your information to then please let us know by writing to us at the address described below.

Your information may be transferred to different countries depending on the retailers involved or because we undertake (or use subcontractors to undertake) certain processing of your information in various countries. We will do our utmost to ensure the privacy of your information in this regard.

[Our website may contain links to the websites of other companies that are outside of our control. These websites are not covered by this Privacy Policy. If you access other sites through our website then the operators of these sites may collect information from you which will be used by them in accordance with their own privacy policies, which may differ from ours.]

6. Security

We understand the concerns you have about giving your personal details over the internet so we are rigorous about our security procedures. We provide a safe and secure shopping environment for our customers. The following procedures are in place to prevent the loss, misuse, alteration or theft of your information:

We use secure sockets layer (SSL) technology with a 128 bit encryption
We use secure keys to encrypt your information while it is on the internet (where this security is supported by your browser)
Our server uses state of the art encryption to store your information
We process online financial transactions under a secure connection by Cybersource, who are well established and experienced in this area.

7. What choices are available to you regarding collection, use and distribution of the information?

Your Information will be retained by us for as long as the purpose for which it was collected continues. It will then be destroyed although copies may be retained if required to satisfy our legal, regulatory or accounting requirements. By law, you are entitled to a copy of the personal information we hold on you. If you would like to receive a copy of the information that we hold on you then please write to us at 6th Floor, Aldwych House, 81 Aldwych, London WC2B 4RP enclosing your postal details and a cheque for £10 payable to St Stephen's.

Use of Cookies

Cookies do different things, like letting you navigate between pages quickly and generally improving your experience of a website. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Virtually all websites use cookies in order to improve a users experience by allowing that website to ‘remember’ you. This can be for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

St Stephen's use only essential cookies on this website to track the performance of the website via Google Analytics. This non personal data helps us to understand how to improve the website content for the benefit of all visitors.

If you want to block cookies then you can do this through your browser via the Help function. You can also visit www.aboutcookies.org, for further guidance.
Sometimes we use third party websites ( e.g. Facebook, Twitter, YouTube) to embed photos and video content into our web pages. Pages with this embedded content may set cookies from these websites onto your local device.

When you use one of the social website share buttons, a cookie may be set by the service you have chosen to share content through.

St Stephen's does not control the application of these cookies and so you need to check the relevant third party website for more information about these.

Opt-Out Procedure

You may choose not to receive any promotional communications from us or our partners. We maintain an opt-out option on our website that you may choose to select at any time, if you do not wish to receive such promotional communications from us or our partners.

Changes / Modification

You may make a request to us to change or modify your information at any time. Further if you are aware at any time that any of the information that you have given to us has changed then please let us know at the earliest opportunity of the changes that need to be made to your information.

Changes to this Privacy Policy

If we change this policy, we will post the new policy on our home page. If the change means that we will use your information differently, we will notify you. You may accept the change of use, or if you do not, we will continue to use your information in accordance with the policy under which it was collected.

Our Pledge to You

We pledge our intention to meet our obligations under this Privacy Policy statement, and to comply with the requirements of the Data Protection Act 1998.